Watchful help

A mother contacted our Children and Youth Unit because she was concerned that her son might have been hurt by a staff member in a group home. We reached out to the teenager immediately, and also relayed the mother’s concerns to her son’s children’s aid society (CAS). The CAS conducted an investigation, made recommendations to his group home about de-escalation techniques, and informed the youth about these recommendations.

When we followed up with the teenager, he told us he felt better and no longer had concerns about his placement in the group home. We will remain involved to monitor the group home’s response to the recommendations of the CAS.

Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
Read about how we helped other people in our Selected cases.